Case Study

Head towards total talent management

Define the HR-Strategy & implement the HR operating model (a shared service center related to contingent workforce management) and Vendor Management System (SAP Fieldglass) as well.

Client

Engineering and design of electronic equipment (R&D and manufacturing site of an international group). B2B and B2C.

Assignment

Define the HR-strategy and implement the HR-operating model & Vendor Management System (SAP Fieldglass). Delivery of a total talent management solution for all types of worker contracts (perm and temp). Skill sets: Embedded Software, Engineering and Research profiles.

Situation

The client deals with a human resources spend category (project sourcing professionals, independent contractors, SOW) that is not actively controlled. They lack visibility into total spend, worker- & contractual compliance and risk.

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Challenge

Solve the following client needs:

improve visibility: control & governance of all components of contingent labour
increase efficiency: process consistency & optimization of time and resources used to hire contingent labour
risk control & compliance
cost savings & financial improvement
quality & total talent management

Phase 1:total transparency and control in professional workforce and spend; implement and configure a VMS-tool; streamlining processes (order-, contract- & invoice management) and policies; contract- & price negotiation with agencies; qualitative on-time fulfillment of open positions; real time management information and kPI reporting; change management and training of stakeholders

Phase 2:supplier fees aligned with rate card structure; higher quality of candidates, supplier performance management & -rationalization; implement a broker; compliance management; advise on (new) country laws; improve overall hiring manager & supplier satisfaction, cost savings (€ 300K) through continuous improvement

Phase 3: head towards a total blended workforce solution. Delivery of a total talent management solution for all types of worker contracts (perm and temp).

Results, delivered

Map, standardise and optimise end-to-end processes related to contingent workforce
Implement a Vendor Management System, SAP Fieldglass (Saas, Software as a Service)
Provide transactional management in the area of contracted services, included but limited to the area of risk mitigation, cost reduction and change management
Provide regular reporting updates to the main client's stakeholders (procurement, HR and Business)

Our involvement

Responsible for HR service delivery and supply-chain management
Focus on project-, program- & process compliancy, reporting and strategic recommendations
Implementation of a Vendor Management System, SAP Fieldglass
Change management (Adkar/Prosci-method): ensure that change-, communication- and training plans were fully designed, created and deployed

Get In Touch

kris rayen

+32 474 98 30 05

info@factter.be